Shipping policy

Shipping and Delivery Policy

Kawish by JB

At Kawish by JB, we are committed to delivering your skincare essentials safely and conveniently to your doorstep. Please read our shipping and delivery policy to understand how we process and deliver your orders across Pakistan.

1. Order Confirmation

All orders placed on our website are subject to WhatsApp confirmation before dispatch. Once you place an order, our team will contact you via WhatsApp to confirm your order details and delivery information.

Please note: Orders will only be dispatched after successful WhatsApp confirmation. Orders that remain unconfirmed will not be processed for shipment.

2. Delivery Time

  • Estimated Delivery: 3–4 working days after order confirmation and dispatch.

  • Courier Service: All orders are delivered through TCS.

  • Delivery Coverage: We deliver to serviceable locations across Pakistan.

Delivery times may vary depending on your location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

3. Payment Methods

We offer the following payment options for your convenience:

  • Cash on Delivery (COD): Pay for your order when it arrives at your doorstep.

  • Bank Transfer: Make your payment directly to our designated bank account. Our team will provide the necessary bank details and payment instructions.

For bank transfer orders, payment verification may be required before dispatch.

4. Shipping and Delivery Charges

Any applicable shipping or delivery charges will be communicated during the ordering process or at the time of WhatsApp confirmation.

5. Order Processing and Dispatch

Orders are processed after the required details have been verified and WhatsApp confirmation has been completed. Once your order has been dispatched through TCS, delivery will proceed according to the courier's schedule.

Please ensure that your phone number, delivery address, and other order details are accurate to avoid delays.

6. Delays and Delivery Issues

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. If your order is delayed or you experience any delivery issues, please contact our customer support team for assistance.

7. Incorrect Address or Unavailable Recipient

Customers are responsible for providing a complete and accurate delivery address and an active contact number. Please ensure that someone is available to receive the parcel at the provided address.

Incorrect contact details, incomplete addresses, or an unavailable recipient may result in delivery delays or additional courier charges.

8. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact us through our official website or WhatsApp.

Website: https://kawishbyjb.com

Thank you for choosing Kawish by JB. We appreciate your trust in us and look forward to delivering your skincare essentials to your doorstep.