Refund policy

Returns and Refund Policy

Kawish by JB

At Kawish by JB, we strive to deliver your skincare products in excellent condition. If your order arrives damaged, we are here to help. Please review our returns and refund policy below.

1. Eligibility for Returns

We accept return requests for products that are delivered damaged, provided the issue is reported within 7 days of delivery.

To qualify for a return:

  • The product must have arrived damaged.

  • The issue must be reported within 7 days of receiving the order.

  • Customers must provide clear photographs or videos showing the damage as evidence.

  • The order details must be provided so our team can verify the purchase.

Returns for reasons other than delivery-related damage may not be accepted.

2. How to Request a Return

If you receive a damaged product, please follow these steps:

  1. Contact our customer support team within 7 days of delivery.

  2. Provide your order number and a description of the damage.

  3. Share clear photographs or videos of the damaged product and packaging.

  4. Wait for our team to review your request and confirm the next steps.

Please do not send any product back before receiving return instructions from our team.

3. Refund Policy

Once a reported damage claim has been reviewed and approved, our team will communicate the available resolution.

Depending on the circumstances, the resolution may include a refund or a replacement, subject to verification and approval by Kawish by JB.

Approved refunds will be processed through an agreed payment method. Processing times may vary depending on the payment method and bank.

4. Non-Returnable Items

Returns may not be accepted in the following circumstances:

  • The damage is reported more than 7 days after delivery.

  • The product was damaged due to misuse, improper handling, or storage after delivery.

  • The product was used or altered in a way that caused the damage.

  • The claim cannot be verified with sufficient information.

5. Important Notes

  • Customers are encouraged to inspect their orders upon delivery.

  • Please retain the original packaging until any damage claim has been resolved.

  • All return requests are subject to review and approval by Kawish by JB.

6. Contact Us

For return or refund assistance, please contact us through our official website or WhatsApp and provide your order details.

Website: https://kawishbyjb.com

Thank you for choosing Kawish by JB. Your satisfaction matters to us, and we are committed to addressing eligible delivery-related concerns fairly and promptly.